About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Pagoda-style pavilions rise amidst exquisite gardens and ponds. With personalised hospitality, Four Seasons provides an unrivalled experience of China’s timeless beauty. Four Seasons Hotels and Resorts is a world-leading luxury hotel management group. As a key member of the group, Four Seasons Hotel Hangzhou at West Lake has been awarded the great honor of a five- star hotel in Forbes Travel Guide 2016 to 2022. As the ancient saying goes, “In the universe, there is heaven; on earth, there is Hangzhou.” Set along the banks of the fabled West Lake, our hotel is a tranquil enclave woven with ponds, courtyards surrounding picturesque Chinese gardens, willow trees and mist-covered lagoons. Wake to views of mountain peaks, ancient temples rising from the greenery or the very waters that have enchanted poets, explorers and emperors for centuries. Start with a cup of Longjing tea in our Lobby Lounge before picking up your bicycles and heading out to explore the city, then come back for a soothing treatment in our chinoiserie-filled Spa, followed by dinner in one of Jin Sha’s private-dining rooms.
About the role:
To work with the PR Manager on generating awareness of the hotel through all media outlets; including a strong focus on local awareness; and assist in the development of all marketing and advertising initiatives as well as the development and execution of the annual public relations plan. Focus on the hotel website, and the development of a hotel e-Newsletter and all electronic marketing tools.
What you will do:
Promote awareness of hotel image internally and externally
Working with dedicated PR agency in designing and initial proofreading a variety of hotel promotional and marketing materials
Provide the template for online guest comments review and can support customized reply to complicated guest comments/complaints
File and update press database, digital library, and press clippings
Review the online content in media announcements and media kits related to hotel via official online platforms and make sure it is the most updated information in PR for Commercial usage.
Comply with Four Seasons standards for Commercial, while working harmoniously and professionally with co-workers.
Ensure that all hotel promotions, advertising, direct mail pieces, and collateral are in keeping with Four Seasons image and reflect the highest level of professionalism in content and presentation.
Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.
To perform other tasks or responsibilities assigned by superiors.
What you Bring:
Degree in PR, communications, journalism relevant field are preferred
Minimum 2 years’ experience in related position
Good knowledge of Word, Excel and PowerPoint
Logic, eye for details, approachable and willing to help
Requires knowledge or the ability to operate computer equipment including word processing and spreadsheet software.
Has a working knowledge of Four Seasons cultural and core standards, policies, and standard operating procedures
Has strong interpersonal skills, is able to prioritize and adapt to the changing needs of the operation
Has proven ability to manage multiple priorities with lean resources while delivering high-quality results
Requires reading, writing and oral proficiency in the English and Chinese language
A proven track record of successful PR or social campaigns
Organizational and time management skills
Has a positive attitude with a generous and uplifting team approach
Is energetic and has a professional approach to his/her craft
What we offer:
Competitive Salary, wages and benefits Excellent Training and Development opportunities Complimentary Accommodation at other Four Seasons Hotels and Resort Complimentary Dry Cleaning for Employee Uniforms Complimentary Employee Meals Employee Service awards Employee activities
Schedule & Hours:
This is a full-time position
Flexible with his/her schedule with the ability to work all shifts, weekends and holidays
