JOB SUMMARY
The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.
CANDIDATE PROFILE
Education and Experience
• Degree in Business Administration, Hotel and Restaurant Management, or related major;
• 3 years’ experience in the guest services, front desk, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Quality Assurance Goals
• Coaches managers on adopting the Total Quality Management leadership style.
• Conduct weekly quality audits across all departments to evaluate compliance with brand standards, identify gaps in service delivery, and implement corrective actions to ensure consistency and continuous improvement.
• Conduct monthly audit to ensure compliance with company and brand standards
• Maintain a strong operational presence on the hotel floor to observe processes, identify performance trends, and implement quality improvement initiatives that enhance efficiency, service standards, and guest satisfaction.
• Make and execute the necessary decisions to keep property moving forward toward achievement of goals.
https://careers.marriott.com/quality-manager/job/P1-7683185-0
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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