JOB SUMMARY
The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, ensure employee satisfaction, and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.
CANDIDATE PROFILE
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
• 4-year bachelor’s degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Quality Assurance Goals
• Coaches managers on adopting the Total Quality Management leadership style.
• Conducts monthly audit to ensure compliance with company and brand standards
• Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.
• Directs property quality efforts to address critical customer requirements.https://careers.marriott.com/quality-manager/job/A3FC0901926B240E675CC2A1623EABB1
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Description: Develop and manage sales plans and strategies. • Manage and develop existing accounts for the Resort. • Maintain and develop designated markets regularly conducting sales calls to increase awareness of the resort. • Conduct continuous research on potential accounts. • Liaise closely with the resort’s team for any feedback from accounts that needs following […]
Description: Responsible for handling property’s Social Media Platforms and leverage them for guest engagement branding CRM and loyalty. The position will manage the day-to-day activities of property’s multiple owned social media platforms creating content manage assets across key social media platforms and manage reputation of brand and properties using social monitoring data and guest interaction. […]
Mandarin Oriental Pudong, Shanghai is looking for an Assistant Director of Sales to join our Sales team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental […]
Description: This position will manage the day-to-day activities of multiple social campaigns including creating content managing assets across key social networks and extracting actionable insights from social monitoring data and guest interaction including responding to guest comments and requests via social sites. Qualifications: Male or female age 25 – 35 years old. – Bachelor’s degree […]
