Quality & Sustainability Manager

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Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

• Competitive Salary
• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Quality Management:

• Establish and uphold the highest quality standards across all resort departments—front office, guest services, housekeeping, food & beverage, spa, and recreational facilities—to meet luxury guest expectations.
• Conduct rigorous, scheduled quality audits and inspections to ensure compliance with Rixos brand standards and health & safety protocols.
• Analyze guest feedback from surveys, online reviews, and direct communications to identify trends and drive continuous service excellence.
• Collaborate with department heads to deliver ongoing, bespoke training programs focused on luxury service delivery, hygiene, and operational excellence.
• Develops and implements quality management strategy and plans, including resource, systems, timescales, financials, to support, contribute to, and integrate within, the organization’s annual business plan and long-term strategy.
• Responsible to ensure all SOP’s are in place for all departments as a part of ISO implementation.

Sustainability Management:

• Develop and execute an integrated sustainability strategy aligned with Rixos Group’s CSR commitments and local environmental regulations.
• Lead initiatives to optimize energy efficiency, water conservation, and waste reduction across the resort, including guest engagement programs promoting sustainable practices.
• Drive sustainable procurement by prioritizing eco-friendly, ethically sourced, and local products that enhance the guest experience and reduce environmental impact.
• Implement innovative waste management solutions to minimize landfill waste, including comprehensive recycling, composting, and elimination of single-use plastics.
• Foster partnerships with local communities, environmental organizations, and suppliers to support regional sustainability efforts and social responsibility projects.

Cross-Functional & Strategic Leadership:

• Champion continuous improvement projects that enhance both quality
• https://careers.accor.com/global/en/job/quality-and-sustainability-manager-in-rixos-bab-al-bahr-ras-al-khaimah-united-arab-emira-jid-79355