Rececionista de 2ª

Why work with us?

If you think that you are the perfect fit for our team and you are passionate about Hospitality, this is your opportunity!

Lisbon Marriott Hotel believes in the power of our associates to shape our future. And now, part of that exciting future could be yours too!

We are the biggest hotel in Portugal, located in our country’s beautiful capital, with a total of 577 rooms, a swimming pool and garden, a bar and restaurant for clients to enjoy.

The Job

• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Cash guests’ personal checks and traveler’s checks.
• Count bank at the beginning and end of shift.
• Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

What are we looking for?

• Previous work experience in the area
• Speak fluent English and Portuguese
• Proactive, creative and flexible mindset

What do we offer?

• A professional environment to work in;
• Personal coaching & training to support you in your day-to-day job;
• Career opportunities within Marriott International;
• A TakeCare program, where we focus on your wellbeing in general and organize several healthy and fun activities throughout the year;
• Marriott International discounts for F&B and stays
• Many social activities, such as our Associate Appreciation Week;
• Included private health insurance;
• Included psychology services;
• https://careers.marriott.com/rececionista-de-2a/job/AC36B15002F8A914E3203F030FE122E2