Reception Manager

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We are seeking a dedicated and professional Reception Manager to lead our front desk team and ensure an exceptional guest experience. This role requires a dynamic individual capable of managing daily front office operations, driving service excellence, and supporting the Room Division Manager in maintaining smooth and efficient service delivery.

Key Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assist guests with check-in and check-out processes, including cashiering duties to ensure smooth transactions
• Define, coordinate, and manage a service delivery system utilizing resources, tools, data, and service standards to maintain high guest satisfaction
• Provide a warm and professional welcome to guests upon arrival, registering them accurately and issuing room keys following established standards
• Efficiently assist guests throughout their stay by addressing requests, handling feedback, providing directions, and offering personalized suggestions
• Manage guests’ emails, messages, incoming phone calls and complaints promptly and courteously
• Maximize room revenue by upselling to higher rate categories and securing the best possible rates for walk-in guests
• Meet, greet, and facilitate seamless rooming arrangements for VIP guests, ensuring a memorable experience
• Lead and motivate the front office team to maintain high standards of service and operational efficiency
• Manage the front office team performance and conduct
• Perform any related duties and special projects as requested by the Room Division Managerhttps://careers.accor.com/global/en/job/reception-manager-in-novotel-london-excel-london-united-kingdom-jid-111398