Reception Team Member

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reception Team Member

Company Description

 

Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling – whatever brings you here, we have something for you!

To us, it’s as important that you enjoy your time at the hotel as much as our guests. To make you feel welcome so that you can welcome others. To make you feel valued and give you every opportunity to grow, both professionally and personally.

Our hotel consists of 146 bedrooms, 6 meeting Rooms, a restaurant & bar as well as a soon to open swimming pool and sauna.

 

Job Description

 

  • Greet, check-in, respond to requests and settle accounts while providing exceptional service
  • Take initiative to add a personalized experience
  • Dealing with payments
  • Communicate with guests by emails and on the phone
  • Willing to work morning or afternoon shifts according to the needs of the business
  • Enrol our guests to Accor Loyalty Membership
  • Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
  • Service focused personality is essential; experience is an asset
  • Dealing with guest complaints following Accor standards
  • Great Communications with all departments
  • Making sure all important information is passed to next shift and your colleagues
  • Assure task list has been done
  • Being proactive in sorting-out problems
  • Working with Opera or a related system are a plus
  • Fluency in English

 

Qualifications

 

It is essential to have the following:

Knowledge and experience of Opera

Experience working in the hospitality environment or similar

Good knowledge of IT and system or the ability to learn new systems.

 

Additional Information

 

Benefits:

Great talent deserves great rewards so here’s just some of what we are able to offer:

– Training and development programshttps://careers.accor.com/global/en/job/reception-team-member-in-novotel-york-centre-york-united-kingdom-jid-26914

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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