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The Bankers Alley Hotel Nashville – Tapestry Collection by Hilton is searching for Guest Service Agents to join their Front Office Team! 

An art-filled hotel in downtown Nashville, we’re just a few blocks from the entertainment on Broadway. Enjoy our curated exhibits and southern cuisine at Gray & Dudley, or during your next event in our 11,000 sq. ft. of space. Located in Bankers Alley, we’re within a mile of Nissan Stadium, Bridgestone Arena, the Grand Ole Opry, and Ryman Auditorium. Our hotel consists of 124 guest rooms.

The ideal candidate has open/flexible availability. We are looking for candidates that have a minimum of 1 year experience in front desk operations in a hotel. Hilton is preferred but not required. Also, the ideal candidate has a great personality, is dependable, and is looking to grow in this industry! 

Apply in minutes, right from your phone!

What are you waiting for? Apply now to join Fortune’s #1 Company to Work For! Hilton provides wonderful benefits, travel discounts, and the best opportunities for growth with Hilton’s continuously growing company!

Here are some perks you can enjoy when joining our team:

  • Access to your pay when you need it through DailyPay
  • Career Growth & Development
  • The Go Hilton travel discount program
  • Competitive wellness benefits
  • Team Member Resource Group
  • Recognition and rewards programs
  • And so much more

What will I be doing?

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality – We’re passionate about delivering exceptional guest experiences.
  • Integrity – We do the right thing, all the time.
  • Leadership – We’re leaders in our industry and in our communities.
  • Teamwork – We’re team players in everything we do.
  • Ownership – We’re the owners of our actions and decisions.
  • Now – We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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