We are a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement.
Fairview Hotels can offer the following benefits:
Free parking, Uniform, Meal whilst on duty
Two Bonus breaks each year following the successful passing of our probation period.
As a Front Office Multi Skilled Team Member you will greet and welcome guests on arrival at
the hotel; it is important that you make a good first impression – a warm welcome and pleasant
atmosphere in the reception area can help to get guests’ stay off to the best start.
Be aware of all the various departments of the Hotel and to be able to communicate with
them effectively.
• Receptionists check guests in and out, using a computerised system.
• Familiarise yourself with the Hotel’s check in/out procedures.
• Familiarise yourself with the Hotel’s Reception computer system.
• You issue keys to guests and provide guests with clear directions to their
accommodation.
• You keep accurate records of which guests have arrived at, or left, the hotel. You make
sure that any necessary information goes to the housekeeping, kitchen, maintenance,
and management departments.
• You provide guests with information about local attractions and places of interest. You
might provide additional services for the convenience of guests, such as ordering
newspapers or taxis, storing valuables and taking messages.
• You make sure that guests receive their messages without delay, along with any mail
that might arrive for them.
• Directing incoming calls and helping guests to make external calls.
• Familiarise yourself with clients who use the Hotel frequently and assist the Hotel in
attracting more of the same.
• Prepare a customer’s account when they leave the hotel. You put together the cost of
additional items such as drinks, telephone calls and newspapers, and include them in the
final bill.https://careers.accor.com/global/en/job/receptionist-in-novotel-newcastle-airport-newcastle-upon-tyne-unit-jid-109253
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Description du poste La première impression est toujours la bonne ! En tant que Réceptionniste tournant(e), vous prenez soin de nos clients depuis leur arrivée jusqu’à leur départ, en vous assurant qu’ils vivent une expérience mémorable. Technique Métier et relation client : Assure à la clientèle un accueil chaleureux, efficace et conforme aux standards de […]
