Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guest in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city’s thriving arts and entertainment scene.
PROPERTY DETAILS
Sofitel Melbourne On Collins is seeking an experienced Guest Service Agent to join our Front Office team.
As a Guest Service Agent you will be passionate about providing a luxurious experience for our guests at every touch point. You will take the time to listen to our guests and make them feel heard, and to do that you are genuinely fascinated by people, curious and an excellent story spotter. You will be responsible for providing professional and personalised service to all hotel guests, visitors, and ambassadors, ensuring maximum guest satisfaction.
To be successful in this sought after position, you will have excellent attention to detail, effective communication skills, proven experience within a quality establishment, and above all else, pride yourself on ability to exceed both the guest expectations and hotel standards.
• Be highly organised and able to effectively manage priorities
• Handle tasks carefully and correctly – be thorough and exact in details with a sense of urgency
• Demonstrate versatility in responding to guest requests and situations
• Remain calm and effective in high volume work situations
• Be good team player; contribute to and assist co-workers without being asked
• A professional appearance and attitude that is reflective of our brand
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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