JOB SUMMARY
Primary focus on Guest interaction, provide excellent Customer Service and maintain the quality and standards of the Westin Cape Town and in accordance with Marriott International Hotels standards, policies and procedures
CANDIDATE PROFILE
Education and Experience
- At least 2- 3 years’ experience in a Receptionist/ Front Desk Agent position within a Hotel environment
- An appropriate recognized qualification would be advantageous
- Proficiency in Microsoft packages
- Working Knowledge in Fidelio Opera
- Available to work flexible working hours and rostered shifts as and when required
CRITICAL WORK ACTIVITIES
- Attend to all guest needs, including but not limited to, registration, check-in and check-out of guest and cashiering.
- Responsible to maintain a float and adhere to standard operating policies and procedures in relation to deposits and the reporting thereof.
- Strong and effective communication and problem solving skills / conflict management
- Excellent Telephone skills and etiquette
- Quality and customer service driven
- Attention to detail and efficiency pertaining to area of responsibility
- Sound financial acumen
- Maintain a neat , clean and well-groomed appearance as per company standards
Safety and Security
- Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
- Maintain awareness of undesirable persons on property premises.
- Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
- Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
- Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
Policies and Procedures
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Follow company and department policies and procedures.
- Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Perform other reasonable job duties as requested by Supervisors.
Guest Relations
https://careers.marriott.com/guest-experience-expert-receptionist/job/D455D2597FC987B8986CCF0976513497
