Receptionist

Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

 

Discover some of the benefits we offer:

 

• My MeliáRewards:  Participate in our exclusive loyalty program, enjoying unique benefits and advantages. 

 

• My MeliáBenefits:  Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

 

At Palacio de los Duques Gran Meliá , a leading luxury hotel in the heart of Madrid and a member of the prestigious Leading Hotels of the World collection , we are looking for a Receptionist with a genuine passion for hospitality, a customer-centric approach, and a dedication to creating memorable experiences. We seek someone who enjoys building authentic connections with guests, anticipating their needs, and becoming a trusted and trusted figure from arrival to departure.

 

Job mission

 

• Personalize each interaction with a guest by using their name during conversations. 

• Responsible for maintaining guest profiles to have an accurate source of information on each client’s needs and preferences, respecting local regulations regarding mandatory data. 

• Be aware of any VIPs arriving or visiting different areas of the hotel. Ensure they are received and escorted to their destination.  

• Efficiently manage all administrative tasks at the reception desk, ensuring the accuracy of guest accounts and the correct billing/collection of guest credit cards, following local regulations regarding collection limits. 

• Handle all customer complaints in a professional, personal, and empathetic manner.  

• Ensure that all relevant information is promptly communicated to the reception management team. 

• Seek ways to continually improve personal knowledge and skills and be actively involved with leaders in creating best practices in the office. 

• Support the pricing strategy established by the Revenue team. Maximize hotel sales and revenue through upselling and cross-selling.  

• Ensure guests receive a quick and efficient check-in and check-out experience. If applicable, be familiar with the digital check-in process to serve guests accordingly.  

• To handle telephone requests from internal and/or external clients, provided that the hotel does not have a centralized Guest Service Line service.  

• Become a hotel ambassador at any time, representing the company. 

• Responsible for maintaining guest profiles to ensure an accurate source of information on each client’s needs and preferences. 

• Ensure that all relevant information is communicated immediately to the reception management team. 

• Ability to work under supervision, be courteous and helpful to both colleagues and guests, have good communication skills, be enthusiastic and willing to learn. 

• Ability to understand and exceed the expectations and needs of guests. 

• Support, maintain and enforce the hotel’s service standards. 

• Ensure that all customer inquiries or requests are handled politely and efficiently, within an acceptable timeframe. 

 

What are we looking for?

 

Education and training:  

 

• University degree or vocational training in Tourism, hotel management, or similar.

 

Languages: 

 

• Local language (depending on the establishment’s geographical location) and advanced English. A third language is a plus.

 

Specific knowledge: 

 

• Knowledge of hotel operations.
• Knowledge of check-in and check-out procedures.
• Knowledge of the hotel management system.
• Knowledge of safety and emergency protocols.
• Skills in customer service and complaint handling.
• Effective communication.
• A vocation for service.
• Organization and planning.

 

Experience: 

 

• Minimum of 1 year of experience in customer service.

 

What do we offer you?

 

• Be part of one of the most internationally recognized luxury brands.
• Work in an exclusive environment where excellence and hospitality are our essence.
• Professional development and growth opportunities within Meliá Hotels International.
• Continuing education and access to high-level learning experiences.
• Corporate benefits and special conditions for employees.

https://careers.melia.com/job/Madrid-Recepcionista-Gran-Meli%C3%A1-Palacio-de-los-Duques/1449696333/