Recreations Manager

Hilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget.

And we strongly believe that our Team Members are more than just “employees”.

Thrive at Hilton embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a Purpose, and creating the most optimal work experience for them as an individual.

Go Hilton, our leisure travel discount programme, is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are travelling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.

Join us now and enjoy the Hilton experience for yourself.

The Recreation Manager is responsible for directing and organizing all activities and services related to recreation services, programs and events in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing? 

As the Recreations Manager, you will be responsible for performing the following tasks to the highest standards:

• Meet and exceed guests’ expectations through monitoring and making improvements.

• Responsible for the membership sales of the fitness center, making and completing the membership sales plan.

• Develop good relationships with hotel guests and Fitness Centre members.

• Select fitness instructors for Fitness Centre members and make course plans.

• Responsible for the efficiency and profitability of the Fitness Centre operations.

• Identify problems and report to the Operations Manager for improvement and resolution, providing relevant information to the Management.

• Interview, train and evaluate Fitness Centre and Recreation staff.

• Encourage and motivate employees to improve work efficiency.

• Participate and make equipment maintenance plans as well as sign maintenance contracts with equipment suppliers when necessary.

• Control and manage the consumption of guest supplies, effectively control costs.

• Take inventory of operating equipment regularly and take appropriate actions.

• Ensure good behavior of staff at all times in the spa, fitness room and all areas of the hotel and that they act in compliance with Hilton brand standards.

• Work with relevant departments on overall appearance, maintenance, hygiene and safety issues when necessary.

• Respond quickly to emergencies and strictly implement Hilton standards.

• Deal with guests’ complaints promptly and keep incidents to a minimum.

• Ensure that all items are ordered, stored and claimed according to set standards, recording all Items within the warranty period in the accounts.

• Keep abreast of industry trends and competitors while coming up with new ideas for business improvement.

https://jobs.hilton.com/apac/en/job/HOT0BJ4X/Recreations-Manager