Relief Night Cleaner

Assist in the day to day operations of the Front Office department including lobby services and security functions, ensuring that standards are maintained in these areas, efficiency evident and customer’s needs met and expectations exceeded. Maintain the Public Areas in line with brand standards and ensuring cleanliness.

Join our five star luxury property, located in the heart of beautiful Queenstown and assist in the operations of the Front Office Team. We are currently looking for a professional, motivated individual who has a passion for customer service to join our team as Night Cleaner on a part time basis (2 nights per week).

Responsibilities include:

• Maintain the cleanliness of the Public Area, including F&B outlets, lobby areas, public area on 2nd Floor in line with regulations.
• Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions.
• Exercise care and responsibility when parking guest vehicles.
• Ensure the safety and security of Hotel Guests and their property whilst staying at the Hotel.
• To prepare the in-room dinning during overnight, deliver food to guest in a promised time frame
• Assist Night Manager for any arrivals or departures, room show, luggage arrangement, transportation arrangement, etc. Ensure procedures are followed in regards to guest transportation, luggage collection and storage, and guest confidentiality.
• Provide barista coffee guest orders and assist the Food & Beverage team in breakfast set up
• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.
• Ensure the appearance of the guest services desk, foyer and forecourt is immaculately presented at all times.
• Keep the Night Manager informed of the Guest Services activities.
• Ensure all corridors are free of trays, linen trolleys or cages.
• Assist with the provision and removal of rollaway beds and cots.
• https://careers.accor.com/global/en/job/relief-night-cleaner-in-sofitel-queenstown-hotel-and-spa-queenstown-new-ze-jid-77432