This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Company Description Not all heroes wear capes. Some wear name badges. At Novotel Rotorua Lakeside, our Guest Service Agents are the friendly faces, problem solvers, local experts, and memory makers who turn great stays into unforgettable experiences. We are searching for an experienced Guest Service Agent who understands that hospitality is not about handing […]
JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking […]
POSITION SUMMARY Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate […]
POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with […]
