Reservation Agent

• Monday to Friday, 8am to 4:18pm;
• Hourly rate: £13.88
• Consistently offer exceptional, friendly and engaging service to our guests, by phone, email or face to face;
• Answer all calls promptly and in a courteous and efficient manner. Ensure that all relevant information is obtained;
• Assist in the optimisation of hotel occupancy & average room rates by ensuring all reservations are accurately actioned within the same working day;
• Offer and explain “ALL” Loyalty Programme to customers;
• Complete checks for duplicate bookings, fake bookings etc. and take necessary action;
• Handles and resolve all customers complaints in an efficient manner.

Your experience and skills include:

• Experience in a similar role ideally within a Hotel environment;
• A positive attitude and ability to work well within a team;
• A commitment to delivering high levels of guest service;
• A smart and professional appearance;
• Positive attitude and a passion for hospitality;
• Fluent in English – spoken & written;
• Opera Cloud PMS expertise
• Guest focused personality is essential!