Hospitality Jobs logo – global hospitality job marketplace
Sign In

Reservation Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Reservation Agent

Apply Now
Mandarin Oriental Ritz, Madrid is seeking a proactive Reservation Agent to join our Revenue & Reservations department and support our high-performing Reservations team.
Are you a master of your craft, leading with pride and precision? Do you thrive in a dynamic, collaborative team that values integrity and excellence? At Mandarin Oriental, we embrace a growth mindset and are committed to creating extraordinary experiences. We invite you to become a part of our exceptional journey.
Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service.
This luxurious Belle Époque palace, located in Madrid’s famous Art Triangle and boasting over a century of history, is a symbol of style and elegance. Guests also enjoy an urban oasis with wellness and spa facilities, beautiful public areas and curated experiences designed for comfort and excellence—ideal for both leisure and business travelers seeking a distinguished stay in Madrid.
About The Role
As Reservation Agent at Mandarin Oriental Ritz, Madrid you will deliver accurate, consultative and guest-focused reservation services across all channels. You will prepare tailored quotations, manage bookings end-to-end, liaise with internal teams and ensure each reservation reflects the hotel’s revenue strategy and quality standards.
Key Responsibilities
  • Handle all telephone and email enquiries promptly, professionally, and in accordance with luxury hospitality and brand service standards.
  • Apply LQA and hotel quality standards consistently in all guest communications, ensuring service excellence at every touchpoint.
  • Provide tailored quotations and expert advice to customers, matching offers to guest needs and preferences.
  • Create, amend, and manage room reservations across all channels with accuracy and attention to detail.
  • Issue and manage reservation invoicing prior to guest arrival.
  • Review and reconcile reservations received daily from external distribution channels, ensuring completeness, accuracy, and correct market segmentation.
  • Assist guests with enquiries, proactively proposing and confirming additional services, experiences, and amenities to enhance their stay.
  • Ensure all reservation data is complete, accurate, and processed in accordance with hotel procedures and Revenue Management guidelines.
  • Liaise closely with Front Office, Concierge, Housekeeping, Food & Beverage, and Finance teams to ensure seamless communication and an exceptional guest arrival experience.
  • Identify opportunities to maximise revenue through effective upselling and cross-selling of room categories, hotel facilities, dining experiences, and other services.
  • Maintain detailed guest profiles and preferences to support personalised service and create memorable pre-arrival experiences.
  • Contribute to a culture of teamwork, professionalism, and continuous improvement, supporting colleagues and sharing best practices when required.
What We Expect From You
  • Minimum one year experience within a hotel Reservations Department, preferably in a luxury hospitality environment.
  • Fluent in both Spanish and English, with excellent verbal and written communication skills.
  • Previous experience working with LQA (Leading Quality Assurance) standards is advantageous.
  • Work collaboratively with Front Office, Sales, Revenue Management, Guest Experience, and other departments to ensure seamless communication and operational excellence.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Logo of Hospitality Jobs – hotel and restaurant recruitment platform

Guest Experience Expert

Job for: Locals

POSITION SUMMARY   Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their […]

Saudi Arabia
Logo of Hospitality Jobs – hotel and restaurant recruitment platform

Front of the House Manager

Job for: Locals & Expats

JOB SUMMARY   Responsible for the management of all aspects of the Front of House functions including Doorman, Bellman, Bell Captain, Concierge Agent, Guest Relations Agent, Front Desk Agent, Matrix Coordinator, Club Concierge, Club Attendants and Learning Coaches, in accordance with hotel standards.  Directs, implements and maintains a service and management philosophy that serves as […]

Cayman Islands
Logo of Hospitality Jobs – hotel and restaurant recruitment platform

Guest Services Agent

Job for: Locals

The Landmark Mandarin Oriental, Hong Kong is looking for a Guest Services Agent to join our Concierge team.   Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the […]

Hong Kong SAR China
Logo of Hospitality Jobs – hotel and restaurant recruitment platform

Duty Manager

Job for: Locals

Duty Manager   Mandarin Oriental Kuala Lumpur is looking for a Duty Manager to join our Front Office team.   Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of […]

Malaysia
Logo of Hospitality Jobs – hotel and restaurant recruitment platform

Reservations Groups & Conferencing Agent

Job for: Locals

POSITION SUMMARY Process all reservation and conferencing requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation or client conferencing needs, determine appropriate room type and conference venues, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions […]

South Africa