Reservation Agent

“Why work for Pullman London St Pancras?
We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”.

Main responsibilities

• Follows up the administration of reservations thoroughly, making check-in operations easier for the Front Office team
• To be fully conversant with Opera Cloud and hotel systems
• Transforms enquiries into reservations to maximise revenue.
• Offer and explain the ALL Accor loyalty program to all customers
• Ensures that all reservations details are entered into the system precisely and confirmed with the customer
• Ensures that any requests are passed onto the relevant department for action
• Helps to optimise occupancy and average room rates
• Respects and applies the hotel’s pricing policy and implements the Revenue Management policy
• To be fully aware of the hotel bedroom types, hotel facilities and its location including transport links
• Ensures all customers first impression of the hotel is a Heartist one
• To be fully aware of any restricted dates, special offers and promotions
• Complete checks for duplicate bookings and take necessary action
• Handles and resolve all customers complaints in an efficient manner
• Charges all no shows and track them
• Ensures that all payments are handled securely
• To provide a hospitable service to the standards laid down in the Pullman Standards Training Manual
• To maintain at all times the filing and filing syste
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• To check all correspondence in connection with reservations and deal with accordingly
• To be fully aware of all types of bedrooms, all their facilities and locationshttps://careers.accor.com/global/en/job/reservation-agent-in-pullman-london-st-pancras-london-united-kingdom-jid-94443