Reservation Agent

• Reservation Management: Handle guest reservations through various channels, including phone, email, and online platforms, ensuring accuracy and adherence to policies.
• Communication Hub: Serve as a central point of contact for guest inquiries, providing information on room availability, rates, and hotel services. Respond promptly to emails and other communication channels.
• Booking Process: Facilitate the booking process by entering reservation details accurately into the Property Management System (PMS). Update room availability, rates, and payment information.
• Guest Assistance: Assist guests with inquiries, special requests, and provide information on hotel amenities. Ensure a personalized and memorable experience for each guest.
• Collaboration with Departments: Work closely with various departments, including Sales, Front Desk, and Housekeeping, to coordinate guest requests, room assignments, and other requirements.
• Communication Enhancement: Enhance communication strategies to streamline the reservation process and improve guest satisfaction. Provide clear and concise information to guests and internal teams.
• Up-selling and Promotion: Identify opportunities for up-selling room categories, packages, and promotions to maximize revenue and enhance the guest experience.

• Education: Diploma or equivalent; additional hospitality training is a plus.
• Experience: Previous experience in reservations or customer service roles.
• Communication Skills: Excellent verbal and written communication skills.
• Computer Proficiency: Familiarity with reservation systems and proficiency in Microsoft Office.
• Customer- Approach: Dedication to providing exceptional customer service and creating positive guest experiences.

https://careers.accor.com/global/en/job/reservation-agent-in-sofitel-al-khobar-the-corniche-al-khobar-saudi-ara-jid-11932