Reservation Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservation Agent

Company Description

 

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist®.

 

Job Description

 

Reporting to the Reservations & Revenue Manager, the Reservations Agent is responsible for effectively coordinating all hotel room requirements (group rooming lists, billing, VIP’s, special requests etc.) in accordance with established standards set out by the hotel and company.

 

Responsibilities:

  • Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards.
  • Follow-up on all voicemails and emails in a timely manner
  • Responsible for changes, cancellations, billing, upgrading, etc for all guests
  • Responsible for charging advance deposits, no-show fees and cancellation fees
  • Process and follow up on special guest requests
  • Liaise with Passkey to set up both call in and rooming list groups
  • Confirm all information entered by Passkey is accurate, discrepancies are corrected and request that cannot be honored are communicated appropriately.
  • Working directly with all clients to handle any additions/cancellations/changes.
  • Liaise with Conference Services team and/or group contact to ensure accuracy of rooming lists and billing instructions.
  • Assist in providing reservation related training to applicable operational departments
  • Attend precon meetings when requested
  • Review group resumes each week and double check VIP/staff reservations (rate, room type, billing, etc.) in PM for accuracy.
  • Perform all duties per the Reservations Daily / Weekly / Monthly checklist.
  • Maintaining and responding to all requests received in the Reservations email address.
  • Research and support any / all Travel Agent commission inquiries
  • Ancillary support to the Wholesale and Business Travel team as needed
  • Lead by example in demonstrating high levels of guest service, teamwork and “stepping out of the box” where possiblehttps://careers.accor.com/global/en/job/reservation-agent-in-fairmont-washington-d-c-georgetown-washington-unit-jid-102237

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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