Reservation Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservation Agent

Company Description

 

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

 

Job Description

 

he Reservations Agent is responsible for handling individual and group booking enquiries while providing accurate information about room rates, availability, packages, facilities, and hotel services. The role focuses on delivering exceptional guest service while maximizing occupancy and revenue through effective sales and upselling techniques.

Key Responsibilities

  • Process reservation requests, amendments, cancellations, deposits, rooming lists, and group blocks accurately
  • Identify guest requirements and recommend suitable room types, packages, and alternative dates
  • Apply upselling techniques to maximize room revenue and occupancy
  • Explain rates, promotions, guarantee terms, and cancellation policies clearly
  • Record special requests, billing instructions, and guest preferences accurately
  • Monitor room inventory, availability, rates, and occupancy throughout the day
  • Maintain organized and up-to-date reservation records and correspondence
  • Coordinate effectively with Front Office, Sales, Finance, and other departments
  • Handle guest information with professionalism, integrity, and confidentiality
  • Support hotel events, task-force assignments, new openings, and other operational requirements
  • https://careers.accor.com/global/en/job/reservation-agent-in-rixos-al-mairid-ras-al-khaimah-ras-al-khaimah-unit-jid-111320

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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