Reservation Agent

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

What you will be doing:

• Consistently offer professional, friendly and engaging service
• Process all external and internal calls either by redirecting calls or assisting the caller
• Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
• Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
• Maintain and monitor the “Reservation” software system
• Serve as a liaison for Guests requiring information relating to all aspects of the hotel
• Handle and distribute faxes, voice messages and written messages for internal and external Guests
• Follow department policies, procedures and service standards
• Other duties as assigned

• Graduates of Tourism and Hotel Management departments from colleges or universities,
• 3 years of working experience in Front Office and Reservation,
• Strong written and spoken English communication skills,
• Familiarity with the Opera system,
• Able to use MS Office programs,
• Always aiming to improve service quality,
• Successful in administrative coordination,
• Able to problem-solving,
• Embrace a friendly service approach,
• Open to communication,
• Able to work in shifts,
• Respect guest privacy,
• Completed military service for male candidates.

Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus