Reservation Agent – Maternity Cover

The Mercure London Earls Court hotel is a newly renovated property in Southwest London. The property is a large conferencing & group hotel comprising a total of 508 keys, across two distinct brands within Accor, Ibis & Mercure. As the property is a combo there are 226 Ibis rooms & 282 Mercure rooms. The London Suite is the main ballroom for all types of events. The London Suite is extremely versatile and plays a pivotal role in the property’s overall performance. The London Suite is divisible into nine separate meeting rooms, which when combined can be one of the largest pillar free spaces in London for events up to 1200 guests. The F&B outlets in the property have been created by PARIS SOCIETY. The F & B space named Barnaby’s, is perfect for social events and either the Barnaby’s Kitchen or Barnaby’s Lounge Bar can be semi or completely privatised for groups, events or additional catering / meeting space for larger residential bookings/ functions.

• Responsible for individual  reservations

• Knowledge of the full process of group booking and assist the team in case of need. This also includes the management of group blocks relating to inventory, payment and group setup

• Handle enquiries via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe.

• Handle any other department issues related to individual reservations (follow up on prepayment, routing, vouchers…)

• In case of need knowledge and preparation of group information sheets (group movements) and briefing of all involved prior to the arrival of the group.

• Ensure that now shows are accurately reported and charged.

• Process and input reservations following hotel reservations policy including FIT and TBR

• Arrival checks and traces
• https://careers.accor.com/global/en/job/reservation-agent-maternity-cover-in-mercure-london-earls-court-london-united-kingdom-jid-99207