Reservation Executive

Prime Function:

• Plan the room reservations.
• Ensure proper selling techniques and strategies are utilized to maximize room revenues.
• Coordinate all duties and responsibilities of the reservation department ensuring a high level of accuracy and efficiency.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:

Sales & Marketing Planning

• Plan & prepare forecasts on a timely basis for review.
• Plan & prepare monthly reports, forecasts and other relevant reports.
• Ensure that the various monthly statistical reports are generated and assist in the development of occupancy forecasts for the annual budget.

People Management

• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure that the team has been trained for all safety provisions.

Financial Management

• Identify optimal, cost-effective use of the resources and educate the team on the same.
• Maintain and update corporate database, entering guest bookings to ensure guest information / records are kept up to date and accurate for future events.
• Assist in the development of occupancy forecasts for the annual budget.

Operational Management

• Ensure that team refers to guest history before creating a Guest folio to follow special instruction in case of regular and VIP Guests.
•  Ensure the accurate positioning of the hotel in terms of occupancy and rooms availability
•  Ensure that the corporate account number is recorded on the Guest Folio to help monitor quantum of business generated through respective companies.
•   Ensure calculative overbooking.
• Give discounts and corporate rates, as per the company’s policy.
• Supervise and delegate work to reservation associate
• Ensure that all reservations are recorded as per standard procedures.
• Handle additional responsibilities as and when delegated by the Management.
• https://careers.accor.com/global/en/job/reservation-executive-in-novotel-chennai-omr-chennai-india-jid-77451