Reservation Manager

Each of the resort’s 210 sea-facing rooms provides immediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travelers and groups.

With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!

 Day-to-Day Activities

•  Managing Reservations
•  Handling incoming reservations via phone, email, and online booking systems.
•  Ensuring that all reservations are accurately recorded in the hotel’s reservation system.
•  Guest Communication
•  Responding to guest inquiries and providing information about room availability, rates, and hotel amenities.
•  Confirming reservations and sending booking confirmations to guests.
•  Coordination with Other Departments
•  Liaising with the front desk, housekeeping, and other departments to ensure that guest requests and special arrangements are met.
•  Communicating with the sales and marketing team about group bookings and special promotions.
•  Revenue Management
•  Monitoring room availability and adjusting rates to maximize occupancy and revenue.
•  Analyzing booking trends and making recommendations for pricing strategies.
•  Handling Cancellations and Modifications
•  Processing cancellations and modifications to reservations.
•  Managing no-shows and late cancellations to minimize revenue loss.
•  Administrative Tasks
•  Maintaining accurate records of all reservations and guest information.
•  Preparing reports on reservation statistics, occupancy rates, and revenue.
•  Training and Supervising Staff
•  Training new reservations agents and providing ongoing support and guidance.
•  Ensuring that the reservations team adheres to hotel policies and procedures.
•  Problem-Solving and Issue Resolution
•  Addressing any issues or complaints related to reservations.
•  Finding effective solutions to ensure guest satisfaction.

Skills and Qualities Needed

•  Strong Communication Skills
•  Ability to communicate clearly and effectively with guests and team members.
•  Organizational Skills
•  Managing multiple tasks and maintaining detailed records efficiently.
•  Attention to Detail
•  Ensuring accuracy in reservations and guest information.
•  Interpersonal Skills
•  Building rapport and maintaining relationships with guests and colleagues.
• Problem-Solving Skills
•  Addressing and resolving issues promptly and effectively.
•  Knowledge of Reservation Systems
•  Familiarity with hotel reservation software and systems.
• https://careers.ihg.com/en/job-details/?jobref=Reservation+Manager+-+Pre-Opening+Saudi+National%7cUS%7c144914#440085