Reservation Manager

This role is Sydney CBD based.

The Ritz‑Carlton’s first lodge experience, is set on the folds of the World Heritage listed Greater Blue Mountains. As one of Australia’s pioneering sustainable luxury lodges, it was designed to protect and enhance the surrounding natural environment. Guests enjoy an all-inclusive luxury experience featuring gourmet dining, premium beverages, curated nature-based experiences, and personalised service. Accommodation comprises one, two and three bedroom elegant freestanding suites, each with an indoor/outdoor private pool, living area, fireplace and expansive views of the surrounding wilderness. Lodge facilities include a comprehensive day spa, fitness center, outdoor pool, kids club, and a range of immersive experiences showcasing the region’s wildlife, landscapes, and rich heritage. Located approximately 2.5 hours drive from Sydney on the folds of the UNESCO World Heritage listed Greater Blue Mountains, the lodge offers an exclusive escape within one of Australia’s most spectacular natural environments.

JOB SUMMARY

• Responsible for managing and overseeing all reservation touchpoints for the lodge
• Drive revenue performance by actively contributing to and achieving sales targets
  Manage the day to day operations of the reservations team
• Elevate and maintain a personalised and experience led approach to every guest engagement across the pre-arrival experience
• Uphold the lodge’s luxury positioning and service standards

CANDIDATE PROFILE 

Experience

• 5+ years in luxury hotel or lodge reservations, front office, guest services, sales, marketing or travel agency operations.
• Fluency across cultures, time zones, and the nuances of the high value guest.

CORE WORK ACTIVITIES

https://careers.marriott.com/reservation-manager-emirates-wolgan-valley-a-ritz-carlton-lodge-sydney-cbd-based/job/8EE4FC1B3036B1EEA02CC90F84CE52DA