Telephone Operator

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Telephone Operator

 

Job Description

 

What you will be doing:

  • Ensure that guest calls are received promptly and dispatched to the appropriate individuals/departments
  • Respond to general hotel questions from outside callers and guests
  • Complete knowledge of the phone operating system including trouble shooting
  • Flexible schedule including mornings, evenings, weekends, and holidays
  • Knowledge of emergency procedures including calls for Emergency Services and use of our Emergency extension
  • Ensure that guests’ needs are responded to promptly and that all guests are acknowledged, however busy and whatever time of day.
  • Communicate hotel features, services, and daily activities to guests
  • Resolve guest complaints, ensuring guest satisfaction with proper follow up and documentation
  • Log, dispatch and clear tickets within Royal Service Management system
  • Facilitate order taking for In-Room Dining queries
  • Suggestively up-sell and offer recommendations on menu choices
  • Effectively communicate with In-room Dining team and kitchen to ensure prompt delivery
  • During peak or scheduled times, assist with guest registration at Front Desk and Reservation creation in support of Reservations department
  • Build guest loyalty through personalized service
  • Coordinate guest room billing
  • Respond to all guest requests in person, via email, and via phone
  • Assist with other tasks as required and where necessary to ensure optimum service to guests

 

Qualifications

 

Your experience and skills include:

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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