eservations Supervisor
Mandarin Oriental Muscat is looking for a Reservations Supervisor to join our Reservation team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Muscat
Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
For those seeking a luxury living experience in one of Muscat’s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group’s legendary service, world-class amenities and sweeping sea or mountain views.
As Reservations Supervisor, you will be responsible for the following duties:
· Assist the Reservations Manager to oversee the Reservations Department to ensure an effective daily workflow and the delivery of exceptional level of service.
· Assist in the managing, training and developing of the team.
· Execute direction and lead the Reservations team to ensure both revenue and quality targets are achieved.
· Ensure team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service and selling techniques.
· Build strong relationships with guests and team members in order to gain full understanding of their needs and work to serve them effectively.
· Ensure proper implementation of reservations procedures and maximize conversion ratios.
· Actively promote upselling and cross-selling within the reservations team.
As Reservations Supervisor, we expect from you:
· 3 years of work experience in Reservations with same capacity, preferably in luxury hotel
· Degree holder in hotel management or other related disciplines
· Excellent communication skills and fluent in both written and spoken English
· Excellent organizational and computer skills
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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