Reservation Supervisor

Aliée, the flagship luxury lifestyle hotel within the breathtaking Tersane Istanbul, is seeking a highly organized, detail-oriented, and guest-focused Reservation Supervisor to join our Reservations team.

As a key point of contact for our guests, you will manage room reservations, respond to booking inquiries, coordinate with relevant departments, and ensure a seamless and personalized reservation experience from the initial inquiry to the guest’s arrival.

As an ambassador of the Aliée brand, you will demonstrate exceptional communication skills, professionalism, attention to detail, and a genuine passion for delivering outstanding service while maximizing guest satisfaction and revenue opportunities.

• Supervise and coordinate daily reservation operations to ensure efficient processes, accurate bookings, and exceptional guest experiences in line with Aliée’s luxury service standards.
• Support the Reservations Manager in implementing reservation strategies to optimize room occupancy, maximize revenue, and enhance overall departmental performance.
• Monitor daily reservations, cancellations, amendments, no-shows, and booking trends to ensure accurate inventory management.
• Ensure all reservations are processed accurately and efficiently, including room types, rates, special requests, guest preferences, and payment details.
• Oversee room availability, inventory allocation, and rate accuracy across all distribution channels, including online travel agencies (OTAs), direct bookings, and corporate accounts.
• Coordinate closely with the Revenue Management, Front Office, Sales, and Guest Experience teams to ensure seamless communication and operational efficiency.
• Monitor booking channels and reservation systems to identify discrepancies and take corrective action when necessary.
• Handle guest inquiries, special requests, and reservation-related complaints professionally, ensuring prompt resolution and high levels of guest satisfaction.
• Supervise, guide, and support reservation agents in their daily activities, ensuring compliance with established procedures and service standards.
• Provide on-the-job training, coaching, and constructive feedback to reservation team members to continuously improve service quality and operational performance.
• https://careers.accor.com/global/en/job/reservation-supervisor-aliee-istanbul-in-aliee-istanbul-istanbul-turkey-jid-114508