Reservations

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital – within walking distance of all the key attractions – seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.

 

 

Nuestro candidato/a ideal

Buscamos un/a estudiante apasionado por la hotelería con ganas de iniciar su carrera profesional en el área de reservas. Tendrás la oportunidad de estar completamente inmerso en este campo, aprendiendo en diferentes niveles de responsabilidad y trabajando en equipo. En tus prácticas, contribuirás con tu pasión, motivación e ideas para garantizar que ofrecemos la más alta calidad en el servicio a nuestros clientes. Reportarás al Jefe de Reservas y serás responsable de brindar un servicio de primera clase acorde a los Estándares Four Seasons, asegurando que las necesidades de los huéspedes sean satisfechas de una manera ágil y efectiva como embajador del producto Four Seasons. Tendrás conocimiento sobre el producto y serás efectivo para venderlo por teléfono, manejar consultas generales sobre reservas y modificaciones para Four Seasons Hotel Madrid. Las principales tareas incluyen:

  • Responder correos electrónicos de reservas generales, recuperar y distribuir correo y gestionar solicitudes de clientes.
  • Desarrollar y mantener la base de datos de clientes.
  • Contactar con los clientes para confirmar y/o garantizar reservas no garantizadas, borrar reservas en lista de espera.
  • Desarrollar un conocimiento práctico de los sistemas de gestión de reservas, como Opera y Delphi.
  • Asistir con todas las consultas de los huéspedes dentro del departamento de ventas y marketing y ayudar a hacer los diferentes tipos de reservas según sea necesario.
  • Construir relaciones sólidas con clientes, proveedores y miembros del equipo para obtener una comprensión completa de sus necesidades y trabajar para atenderlos de manera efectiva.

Acerca de ti

Excelentes habilidades interpersonales, así como la capacidad de trabajar de acuerdo con los estándares de la compañía son muy valoradas. Se recomienda experiencia previa en un hotel de 5 estrellas. Los solicitantes deben tener el derecho legal de trabajar en España y tener fluidez en inglés y español.

https://careers.fourseasons.com/us/en/job/REQ10346012/Reservations-Intern-Four-Seasons-Hotel-Madrid

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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