Reservations Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

A secluded oasis at the edge of an idyllic lagoon! On the east coast of Mauritius, lapped by turquoise waters perfect for water sports, our relaxing Resort is filled with lush greenery and dramatic views everywhere you turn. Each stylish villa and residence feature its own private garden and pool – just like the home for the Resort’s resident giant tortoises. After a day exploring the Indian Ocean or playing unlimited golf at both our Ernie Els-designed course and Bernhard Langer signature course, unwind at our award-winning Spa and raise a glass at one of our exciting dining venues. Mauritius is teeming with opportunities for your next day’s adventures. This beautiful resort opened in October 2008, and has 90 one-bedroom villas, 1 Presidential Suite, 45 two-to-five-bedroom residential villas, 5 stunning Food and Beverage venues in addition to managing an off-property beach bar/restaurant, an award-winning over water Spa, 2 tennis courts and a fitness center.

 

 

Reservations Agents sell the resort and provide information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation.

 

Purpose

 

To monitor & respond to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system.

Job Responsibilities

General

  • Is directly responsible for the day to day key processes in his/her area of work
  • Assists his/her supervisor in executing the day to day operational requirements
  • Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model
  • Attends all scheduled training sessions, and ensure to reach goals setup by Supervisors and / or Assistant Manager,
  • Actively offers operational, employee and customer (internal and external) related feedback to management
  • Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
  • Adheres to the hotel’s code of conduct and grooming & hygiene standards
  • Is seen as working hands-on, assists colleagues in crunch times; Walks the talk
  • Actively participates in briefings and departmental meetings
  • Maintains a clean and orderly work area and promotes a safe working environment
  • Performs any cognate duties as assigned
  • Flexibility to work to demands of the business

 

Departmental

 

  • Is highly knowledgeable on all hotel services and facilities including hours of operation, key hotel personnel, daily activities, special functions.
  • Process all reservation requests, changes and cancellations received by phone or email
  • Input and access data reservation in reservation system
  • https://careers.fourseasons.com/us/en/job/REQ10360480/Reservations-Agent

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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