Reservations Agent

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

There’s a certain magic in the air here that flows effortlessly through Old Town Square, onto Charles Bridge, over the Vltava and all the way up the tallest spires of Prague Castle – and that’s just what you can see from Four Seasons Hotel Prague. Centuries of wonder fill our walls, letting you trace the history of the city from the Baroque era to the neoclassical to modern day. Four Seasons Hotel Prague has a unique location, consists of three historical buildings connected to a new construction, has 157 rooms including 19 suites.

We are a human brand.  We are a culture brand. We are Four Seasons.

Join Our Prestigious Team as Reservations Agent at Four Seasons Hotel Prague

At Four Seasons, we are more than just a luxury hotel brand – we are a family committed to excellence, culture, and unforgettable experiences.

About the role:

As a Reservations Agent (Core Agent), you will be a key part of the Core Department, supporting guests with arranging accommodations and delivering personalized, seamless booking experiences. You will represent Four Seasons through phone and digital channels, ensuring every interaction reflects our commitment to exceptional service while supporting the wider Sales and Marketing strategy.

What You will do:

• Handle inbound calls and chat inquiries, converting requests into confirmed reservations.
• Provide expert knowledge of room types, rates, hotel amenities, CottoCrudo restaurant, and AVA Spa offerings.
• Accurately record and manage reservations, guest profiles, and account information in all systems.
• Use selling techniques to maximize conversion while focusing on guest needs and preferences.
• Manage group reservations, including setting up room blocks and handling special requests.
• Resolve guest inquiries and challenges promptly and professionally, ensuring high satisfaction.

What You will bring:

• High school diploma or higher education.
• Fluency in English (spoken and written); Czech is an advantage but not mandatory.
• Strong communication skills with a guest‑centric and sales‑oriented mindset.
• Ability to multitask effectively and perform well under pressure.
• Computer proficiency, including Excel, Word, internet, and hotel systems.
• Professional attitude that reflects Four Seasons service culture and standards.
• https://careers.fourseasons.com/us/en/job/REQ10379550/Reservations-Agent