Reservations Agent

A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.

What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

• Convert, quickly, inquiries into contracted business
• Respond, positively, to sales inquiries to develop future sales leads
• Identify sales leads, as appropriate
• Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest’s expectation
• Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Education: Diploma or Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related field.

• Experience: Minimum of 1–2 years of experience in hotel reservations, front office, or customer service, preferably in a 4- or 5-star hotel environment.

• Skills & Competencies:

  • Strong communication and interpersonal skills with a customer-focused approach.

  • Ability to handle multiple tasks and work in a fast-paced environment.

  • https://jobs.hilton.com/apac/en/job/HOT0BV80/Reservations-Agent