Reservations Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations Agent

Since opening in 1962, The Ocean Club, A Four Seasons Resort, Bahamas has been a playground for celebrities and discerning travellers set along an 8-kilometre (5-mile) stretch of natural, white-sand beach on Paradise Island. Connect with Bahamian beauty in an enclave of remarkable seclusion, where intimate low-rise buildings are immersed in 14 hectares (35 acres) of Versailles-inspired lawns and gardens. Wake up to breakfast on your private balcony, then indulge in a restorative treatment in one of our Balinese-style spa villas or head out for a round of golf at Ocean Club Golf Course. However you spend your day, be sure to join us back at Martini Bar and Lounge for a nightcap.

 

 

When Legends Come To Life

 

Since opening in 1962, The Ocean Club has welcomed the world’s most discerning guests to our five-mile stretch of natural white sand beach – framed by 35 acres of Versailles inspired lawns and gardens.
Discover the legendary chic of The Ocean Club, combining elevated Four Seasons service with laid-back Bahamian style – creating one of the most sought-after resort experiences in the Caribbean.
On a stretch of natural white sand beach, our resort offers 107 ultra-luxury accommodations, a Balinese-inspired spa, and dining by Michelin-starred chef Jean-Georges Vongerichten.
The Ocean Club has a treasured history serving generations of luxury travelers.  Expansive lawns and towering coconut palms provide an enchanting backdrop to the pristine beaches of Paradise Island.
The Ocean Club offers a rich roster of activities including water sports such as snorkeling, sailing and wind-surfing along with land-based activities including world-class golf and tennis plus a relaxing spa.

 

The Role of the Reservation Agent

 

The Reservation Agent is responsible for selling the resort and providing information to prospective guests. To capture sales from the incoming calls and coordinate details of each reservation to ensure the guest’s satisfaction.
Key Functions

  • ​Capture sales from in-coming reservations calls, coordinate details of each reservation, and complete internal reservation forms.
  • Run daily reports for department, operational departments, Sales & Marketing, General Manager, and Department Head.
  • Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
  • Process internal reservations, management reservations, reservations from the Central Reservations Office, employee complementary room request, group blocks travel agent discount.
  • Handle guest complaints in accordance with Four Seasons policy.
  • Process WRO. Trust. Internal Reservations. and FIT reservations.
  • Call to confirm and/or guarantee non-guaranteed reservations and clear waitlisted reservations.
  • Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests. Inform Manager of any Special Attention and VIP guests. Obtain arrival times for VIPs or Special Attention guests.
  • Monitor Front Desk reservations made the night prior and address any reoccurring issues.https://careers.fourseasons.com/us/en/job/REQ10384951/Reservations-Agent-Non-Management-1

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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