Reservations & Call Center Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.

About the Role
Join our pre-opening team as Reservations & Call Center Manager at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Commercial Director, you will lead both the reservations department and core system functions, contributing to the resort’s successful opening and ensuring seamless operational excellence once open.

What You Will Do

• Lead pre-opening tasks including reservations system setup, rate loading, inventory configuration, and team onboarding.
• Establish standard operating procedures for both reservations and core system processes to support a smooth opening.
• Manage day-to-day reservations operations, ensuring accurate processing of guest bookings and a personalized guest experience.
• Optimize inventory management and rate strategies in collaboration with Revenue and Sales teams.
• Maintain and monitor the functionality of core operational systems, ensuring system accuracy and readiness.
• Handle VIP, group, and complex reservations with attention to detail and guest personalization.
• Monitor reservations performance through reporting and analysis, driving strategies to maximize occupancy and revenue.
• Provide ongoing coaching, leadership, and development of the reservations team.
• Collaborate with key operational departments to ensure seamless guest arrival and experience.

What You Bring

• Previous experience in a reservations leadership role within luxury hospitality, with exposure to core system management preferred.
• Strong understanding of reservations processes, distribution platforms, and operational systems such as PMS/CRS.
• Analytical skills and the ability to manage and optimize system performance.
• Strong leadership and team development abilities.
• https://careers.fourseasons.com/us/en/job/REQ10353425/Reservations-Call-Center-Manager-Four-Seasons-Resort-and-Residences-AMAALA-at-Triple-Bay-Saudi-Arabia