Reservations Executive

Kimpton Charlotte Square Hotel brings together traditional Edinburgh architecture with an exciting and fresh indoor feel, offering our guests a modern luxurious stay. Welcoming locals to relax in our Garden area (a must visit), experiencing mouth-watering food in BABA restaurant, or guests from far and wide being pampered in our state-of-the-art Spa – we cover it all!

Check out our Instagram page @kimptoncharlottesquare

As a Senior Reservations Executive, you will play a pivotal part in ensuring the smooth operation of our reservations department, supporting the Reservations & Groups Manager in driving standards and monitoring performance. You will handle individual bookings, liaise with clients, and ensure that all reservations and related details are accurate and up to date. Additionally, you will identify further sales opportunities and contribute to revenue growth.

Your key responsibilities will include:

• Assisting the Commercial Office Manager in maintaining departmental standards and monitoring performance.
• Managing individual reservations efficiently while ensuring accuracy and maximising occupancy.
• Providing a high standard of service and handling special guest requests effectively.
• Ensuring all relevant booking systems, including OTA extranets, are consistently updated.
• Reviewing all reservation correspondence before guest arrivals to ensure accuracy.
• Completing daily and weekly reservations tasks to maintain smooth operations.
• Upselling room revenue and F&B outlets to maximise revenue.
• Identifying further sales opportunities and leads.
• Ensuring compliance with IHG and UK Managed Hotels’ standards and procedures.

We’re looking for someone who:

• Has previous experience in a reservations or commercial team, preferably within a 4 or 5-star hotel or destination venue.
• Has a high level of attention to detail to ensure accuracy in reservations and occupancy optimisation.
• Has excellent communication and organisational skills, with the ability to build strong client relationships.
• Is proactive in identifying upselling and revenue opportunities
• Works collaboratively within a team to enhance our guest experience.

So why work for us (aside from joining an awesome team…)? Well, look no further! We can offer you…

• Financial security – £  per annum, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay!  Wagestream – a financial wellbeing app giving you the opportunity  to save, track and withdraw your pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks  – worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing – generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders
• https://careers.ihg.com/en/job-details/?jobref=Senior+Reservations+Executive%7cGB%7c143170#436624