Reservations Intern

TRAINEE – RESERVATIONS

The Ritz-Carlton Abama Resort, Tenerife

JOIN OUR TEAM!

The Ritz-Carlton Abama Resort, Tenerife, is looking for a Reservations Trainee to join our team for a period of 6 months, with an ideal start date of October 1st.

This opportunity is aimed at university students who wish to gain professional experience in the field of luxury hospitality and reservations management, within an international environment focused on service excellence.

Your Role

As a Reservations Trainee, you will support the department in the daily management of reservations and in providing personalized service to our guests, learning from experienced professionals and gaining a comprehensive understanding of how a Reservations department operates within a luxury resort.

Your main responsibilities will include:

• Supporting the management and follow-up of individual and group reservations.
• Handling information and reservation requests by phone and email.
• Providing accurate information about rooms, rates, availability, resort services, and experiences.
• Keeping reservation-related information and documentation up to date.
• Coordinating with other departments to ensure a seamless guest experience.
• Following up on special requests and guest needs.
• Applying The Ritz-Carlton service and communication standards in every interaction.
• Learning and using the systems and procedures specific to the Reservations department.

Under the supervision of the team, you will have the opportunity to apply your academic knowledge in a real professional environment and develop essential skills in customer service, communication, organization, reservations management, and luxury hospitality.

What We Are Looking For

We are looking for someone with a positive, professional, and service-oriented attitude who enjoys interacting with guests and is interested in developing a career in the hospitality industry.

We particularly value:

• Natural communication skills and the ability to build professional relationships.
• Excellent customer service orientation and attention to detail.
• Strong organizational and follow-up skills.
• An interest in hospitality, tourism, and particularly reservations management.
• The ability to work as part of a team in a multicultural environment.
• A proactive, responsible attitude and a strong willingness to learn.
• Confidence and fluency in Spanish and English.
• Knowledge of German or other languages will be considered an advantage.
• Previous experience in hospitality, reservations, or customer service will be a plus.

What We Are Looking For

• Currently enrolled in a Bachelor’s or Master’s degree program.
• https://careers.marriott.com/reservations-intern/job/F740C760B3AC5E5D6D576E3AEF4A115A