Raffles & Fairmont the Red Sea, positioned in the kingdom’s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. with 361 room, eleven distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa. The resort will be situated next to an 18-hole championship golf course, reflecting Fairmont’s association as a world class golf destination. it will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled island, dormant volcanoes, rich marine habitat, and ancient archaeological sites.
THE POSITION
The incumbent in this position is responsible for following up to materialize the budgeted revenues of all segments. The position focuses on hotel’s national and international accounts in terms of individual bookings.
KEY ROLES & RESPONSIBILITIES
· Ensure all reservation enquires are professionally, and promptly handled and that there is no loss of business
· Conduct training to existing and new agents in the team to maintain and improve reservation selling skills
· Handle and resolve Guest issues in a positive manner so as to protect company revenue and result in Guest satisfaction
· Develop and maintain the department schedule whereby there is appropriate coverage to handle reservation calls, minimizing loss of calls, and ensuring a high level of conversion into bookings
· Track calls using standard call conversion sheets and report results daily, weekly and monthly
· Set and amend selling strategies across all channels, and segments as directed by the direct report as applicable per property level
· Run reports as required by Hotel and company standards; assist the Director of Revenue Management or other direct report, to maintain, make change in the Reservation/Property Management/Revenue Management system (if applicable) at property level as required
· Maintain administration procedures, as per company and Hotel standards; this includes all reservations and requests are confirmed with in 24 hours, no show charges are validated and sent to Finance for posting, filing system is maintained, and new ones set up; fax machine is checked and correspondence is placed in the applicable place(s)
· Conduct annual reviews, recommend appropriate succession plan for Employee(s) development in order to ensure the sustainability of the reservation department; provide suggestion for improvement, and identify barriers to its success, and ways to overcome these
· Monitor and report results of any incentive programs in place; responsible to make sure integrity of the program is maintained, and that all requirements are followed
PERSONAL ATTRIBUTES
· Creativity, Stress Management, Self-Development, Listening and Oral Skills
· Ability to handle multiple tasks
· Ability to delegate and organize work flow
· Ability to meet deadlines consistently
· Leadership skills
· Managing, training and instructing skills
QUALIFICATIONS
· Degree/Diploma in Training and Development or Hotel Management
· Working knowledge of Opera, Microsoft Office.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Nous sommes bien plus qu’un leader mondial. Nous sommes plus de 250 000 femmes et hommes à partager quelque chose d’unique chaque jour, nous accueillons le monde. Nous veillons sur des millions d’hôtes. La curiosité est ce qui nous anime, tout comme l’attention à l’autre. Nous aimons le mélange des cultures. Nous partageons des valeurs […]
Descrição da empresa Recepcionar hóspedes / clientes, prestando informações diversas e cumprindo os procedimentos de check-in e check-out, atendendo aos padrões de excelência no atendimento e da marca. Descrição da vaga • Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, reclamações […]
Descripción de la empresa Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities. When applying, do not hesitate to […]
Company Description We are looking for a so-positive-it’s-infectious Receptionist to join us at The Hoxton, Amsterdam. Reporting to our Front Office Manager you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return. Once the Mayor’s home, […]
Company Description Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo. By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues Hospitality is a work of heart, Join us […]
