Reservations Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations Manager

Company Description

 

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it’s an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

 

Job Description

 

  • Manage all aspects of hotel reservations, including phone and written inquiries, ensuring accurate record-keeping and inventory control.
  • Maximise occupancy and revenue through yield management, up-selling techniques, and cross-selling of hotel outlets.
  • Handle VIP and press arrivals, coordinating with other departments to accommodate special requests.
  • Oversee billing processes, including deposits and credit approvals, in line with Accounts’ guidelines.
  • Maintain guest satisfaction by providing personalised service, utilising guest history files, and addressing complaints promptly.
  • Collaborate with the sales team, passing on leads and managing luxury consortia relationships.
  • Generate daily, weekly, and monthly reports, and maintain in-house reservation systems.
  • Continuously develop and improve reservation processes, updating templates as necessary.
  • Assist with additional tasks as determined by the Head of Revenue and Marketing.
  • https://careers.accor.com/global/en/job/reservations-manager-in-sofitel-london-st-james-hotel-london-united-kingdo-jid-75008

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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