About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Situated in the lush Mae Rim Valley, Four Seasons Resort Chiang Mai is a haven of peace and luxury, just 30 minutes away from Chiang Mai city. Spanning 32 acres, the resort is accentuated by serene lakes, lily ponds, cascading waterfalls, and an operational rice farm with its resident water buffaloes. The 98 Pavilions and Residences showcase the grandeur of the Lanna Kingdom, intertwining influences from Burma, India, and China. Guests can immerse themselves in the ambiance of the Garden Pavilion, surrounded by lush flora, or bask in the seclusion of the exquisite Pool Villa. With an array of dining options like the authentic Lanna-inspired Rim Tai Kitchen to the innovative farm-to-table dishes at NORTH, gastronomic satisfaction is guaranteed. The resort’s spa, a sanctuary of rejuvenation, offers treatments steeped in traditional Thai healing practices. For those seeking venues for special occasions, spaces like Kasalong and the picturesque Orchid Nursery stand ready. At Four Seasons Resort Chiang Mai, every moment is a cherished memory in the making.
This role supports the three properties in Thailand, namely Four Seasons Resort Chiang Mai, Four Seasons Tented Camp Golden Triangle and Four Seasons Resort Koh Samui.
The position will be based in Bangkok office and reports to the Reservations Manager.
About the role
As a reservation agent in Four Seasons Resort Thailand, your primary responsibility is to handle reservations and booking inquiries from guests, ensuring exceptional service, accuracy, and efficiency in managing room reservations and accommodations. With excellent communication skills, attention to detail, and a customer-focused mindset, you assist guests in planning their stays, providing personalized
recommendations, and facilitating smooth booking experiences that meet their needs and preferences.
What you will do
1. Reservation management
Handle incoming reservation inquiries via phone follow Four Seasons benchmark, email, or online channels, providing information about room availability, rates, packages, and amenities, and assisting guests in making reservations based on their preferences, requirements and our availability.
2. Booking processing
Accurately input reservation details into the hotel’s reservation system, including guest information, room preferences, special requests, payment details, ensuring completeness and correctness of reservation records. Creating trace report to follow up necessary information for the booking. Ensure payment process follows payment conditions of each package especially Advance Purchase package and Festive payment policy.
3. Guest assistance
https://careers.fourseasons.com/us/en/job/REQ10355306/Reservations-Officer-Bangkok-Based
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, […]
Joining Meliá is embarking on a journey without borders because the opportunities for growth and development here are endless. It’s knowing that the world is yours and that you can work in many countries. And all with the feeling of being part of a big family. It’s knowing you’ve embarked on one of the […]
Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family. Discover some of the benefits we offer: My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits […]
