Reservations & Rooms Coordinator

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations & Rooms Coordinator

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of banqueting and meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, but more importantly the setting for thousands of memories.

 

Job Description

 

Reporting to the Senior Reservations Manager with a dotted line to Rooms leadership, the Reservations & Rooms Coordinator supports daily reservations and front office operations with a strong sense of ownership, attention to detail, and commitment to Fairmont luxury service standards. This role ensures inventory accuracy, seamless pre-arrival coordination, and an elevated guest experience from booking through arrival.

This role serves as a key operational liaison between Reservations, Front Office, and Revenue Management supporting room inventory coordination, VIP and special request handling, group rooming list accuracy, and system hygiene within PMS and reservations platforms. This position is execution-focused, non-managerial, and designed to strengthen collaboration across Rooms functions while developing operational expertise.

Focus:

Operational execution and ownership of same‑day arrival readiness, inventory and data accuracy, luxury service delivery, pre‑arrival challenge resolution, and cross‑departmental partnership.

Reservations & Front Office Coordination 

  • Ensure guest communication related to arrivals, room readiness, and special requests meets Fairmont luxury tone, accuracy, and response‑time standards.
  • Support daily reservations activities including booking accuracy, modifications, cancellations, and inventory coordination.
  • Own coordination and follow‑through for same‑day arrivals, ensuring room readiness, special requests, and guest preferences are accurately reflected prior to arrival.
  • Monitor and manage the Reservations inbox, ensuring timely, accurate responses, and brand‑appropriate guest communication.
  • Identify and assist in resolving OTA discrepancies, duplicate profiles, and reservation inconsistencies prior to arrival. https://careers.accor.com/global/en/job/reservations-and-rooms-coordinator-in-fairmont-dallas-dallas-united-states-jid-94385

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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