Reservations & Royal Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations & Royal Service Agent

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler’s largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

 

Job Description

 

Reservations & Royal Service Agent

At Fairmont Hotels & Resorts, all guest service has the potential to create a lasting memory when it is delivered with warmth and sincerity. Be an ambassador for our brand as a Reservation & Royal Service Agent, where the engaging and anticipative service you provide over the telephone will make our guests feel valued and reflect the exceptional hotel experience to come.

This is a full-time, permanent position, starting in June 2026.

Starting Rate of Pay: $22.35 per hour

We recognize tenure through our compensation – hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $26.95.

Job Duties Include:

  • Provide an easy, efficient and consistent one stop service for guests and colleagues allowing seamless operational efficiency behind the scenes
  • Assist all external and internal callers and redirecting if/when necessary
  • Take ownership of the guest’s request and ensure follow up according to the hotel’s standards
  • Book and enter room reservation requests using the Property Management System
  • Sell guestrooms, tee times and Food & Beverage reservations to groups and individual callers
  • Update reservations ensuring a flawless check in and check out process
  • Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities

 

Qualifications

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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