Reservations Supervisor

Hilton Austin is looking for passionate, service-driven hospitality professionals to join our award-winning team in the heart of downtown. Steps from Austin’s best music, food, and culture, our hotel offers a vibrant workplace, supportive leadership, and endless opportunities to grow your career.

The team is looking for a Reservations Supervisor to join their amazing team! This is a great opportunity to grow your career in reservations and revenue management and to be a part of ensuring our groups are taken care of!

• Review and approve/accept Turnover files for new and amended Group Block files.  Build blocks in systems (R&I, OnQ PMS, and Passkey) and assign to Group Rooms Coordinators.
• Maintain ownership of group blocks; this includes monitoring pickup numbers/ inventory, creating booking links. Monitor Passkey reservations process including RezHub, inventory balancing, cut-off dates, etc.
• Processes group reservation information including rooming lists, suites, resumes and billing requirements.
• Process and handle airline reservations, VIP reservations, and employee reservations.
• Coordinate group reservations with in-house departments and outside group contacts. Communicates and verifies information between Meeting Planners, Housing Bureaus, Meetings and Conventions and Front Office. Processes reservation request calls and emails as appropriate, assists internal and external customers.
• Review Group File Checklist and Resumes for completion and accuracy prior to event check-in.
• Initiate and prepare reports, as well as assist with other administrative duties as needed
• Attend weekly Group Pick-up Meeting, resume meeting, as well as pre-conference meetings.
• Assist with training new team members.
• Monitor, observe and assist in evaluating team member performance.
• Perform other duties as directed by the Director of Revenue, Director of Rooms or Director of Front Office.
• https://jobs.hilton.com/apac/en/job/HOT0C5SM/Reservations-Supervisor-Hilton-Austin