Reservations Supervisor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations Supervisor

Company Description

 

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

 

Job Description

 

Job Description – Reservations Supervisor

  • Supervise the daily operations of the Reservations Department, ensuring all enquiries are handled accurately and promptly.
  • Process individual and group reservations in accordance with Accor standards and hotel policies.
  • Coordinate group bookings, including room blocks, rooming lists, contract rates, billing instructions, pick-up, cancellations, release dates, and special requests.
  • Liaise with Sales, Revenue, Front Office, Housekeeping, and Finance to ensure seamless coordination of group reservations.
  • Ensure all reservation details, payment guarantees, and billing instructions are accurate and properly documented.
  • Monitor room inventory, group blocks, and stop-sell restrictions to maximize occupancy and revenue opportunities.
  • Maintain a proactive selling approach by promoting upselling opportunities and supporting revenue optimization.
  • Review daily arrivals to ensure the accuracy of rates, market segments, guest profiles, and reservation details.
  • Handle group billing enquiries, reservation escalations, VIP bookings, and guest complaints professionally.
  • Prepare reservation and group reports as required and assist with forecasting and inventory management.
  • Train and support Reservations Agents while ensuring compliance with Accor standards and departmental procedures.
  • Deliver exceptional guest service in line with Accor’s Heartist values and perform any other duties assigned by management.

 

Qualifications

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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