Reservations Trainee

About Us 🏨

Mondrian & Hyde Ibiza

¡Join us for a unique opportunity to showcase two one-of-a-kind lifestyle hotel brands coming to the idyllic Cala Llonga beach in Ibiza!

Mondrian Ibiza is a sleek wonderland with 154 guest rooms and highly designed public spaces, including an expansive terrace with bay views.

Hyde Ibiza is a festival-inspired food lovers paradise and showcase for music and nightlife, featuring 401 rooms with natural textures and artisan touches.

Together the properties will have 7 restaurant and bar outlets, ranging from premium sushi and an ocean-to-table Balearic fare, all of them highly programmed.

The hotels are operated by Ennismore, the fastest growing lifestyle hospitality company, in collaboration with Grupo Azul Mar Cala Llonga owned by Apollo.

What you’ll do…

• Supporting the daily tasks of the Revenue team, learning how pricing and distribution decisions are made.
• Receive and manage new bookings, modifications, and cancellations in a clear and professional manner.
• Accurately input booking details into the Property Management System, ensuring correct dates, rates, and guest preferences.
• Draft and send confirmation emails, vouchers, and cancellation policies in a timely manner.
• Record and follow up on specific preferences such as bed types, connecting rooms, or other individual needs.
• Verify real-time availability and apply appropriate rates based on segments (corporate, FIT, groups, etc.).
• Share relevant information with front office, housekeeping, and other teams to ensure a seamless guest experience.
• Assist in managing room blocks, rooming lists, and special conditions for groups or tour operators.
• Gain hands-on experience with PMS, channel managers, booking engines, and other essential reservation platforms.

What we are looking for:

• EU Nationality is required.
• Fluent English and Spanish. Other Languages is a plus.
• Currently pursuing or recently completed a degree in Hospitality, Business, or a related field.
• A proactive attitude and strong attention to detail.
• Effective communication skills and ability to work as part of a team.
• https://careers.accor.com/global/en/job/reservations-trainee-in-hyde-hotel-ibiza-ibiza-spain-jid-70584