Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!
Job Description
Working within the Employee Housing team at Fairmont Jasper Park Lodge, the Colleague Residence Manager plays a vital role in delivering on our colleague service promise by providing an exceptional living experience for all residents. This position is responsible for fostering a strong sense of community, engaging with residents on a daily basis, and ensuring that our accommodations remain safe, welcoming, and well-maintained. The successful candidate will lead and empower a dedicated team, manage a diverse portfolio of rental properties, and collaborate closely with a management team committed to operational excellence and colleague well-being.
Salary Range: $60,000 – $67,000 per annum based on experience
What you will be doing:
Reporting to the Director of Housing & Lifestyles, responsibilities and essential job functions include but are not limited to the following
- Deliver excellent, thoughtful, and emotionally intelligent service to all staff and residents.
- Lead, develop, and inspire a team of 10-15 employees, ensuring all are trained and competent in their Job Task Checklists.
- Foster a positive team culture through coaching, recognition, and accountability.
- Navigate and assist with resident-to-resident issues with empathy, privacy, and professionalism.
- Partner with the maintenance team to manage and maintain housing assets.
- Support new arrivals by ensuring clean, well-maintained accommodations, and a smooth onboarding experience.
- Communicate, administer, and enforce policies and procedures outlined in the Colleague Housing Handbook and lease agreements. Periodically review and update the Housing Handbook as needed.
- Manage daily housing operations, including duty assignments, inbox management, inspections, and daily briefings.
- Liaise with People & Culture, Security, and Executive leaders on resident relations and departmental coordination.
- Oversee administrative processes such as lease creation and renewal, rent payments, team payroll, health & safety documentation, and resident waitlists.
- Participate in annual goal setting, action planning, and employee engagement initiatives.
- Collaborate with the Lifestyle team to support resident engagement events and community-building initiatives.
- Assist with emergency response and safety planning for housing operations.
- Maintain inventory, order supplies, and manage budgets and forecasts responsibly.
- Conduct audits of our resident management system (Rent Manager) and other housing records to ensure accuracy and compliance.
- Promote safe working practices, PPE compliance, and environmental stewardship in line with Accor and Fairmont Sustainability practices.
- Uphold professionalism, confidentiality, and the Fairmont service philosophy in all colleague interactions.
- Be a positive and effective member of the Housing Leadership team, including covering for other leaders when on vacation or leave.
- Carry out any other tasks as assigned.
Qualifications
Your experience and skills include:
