Residential Concierge

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Join our Four Seasons Private Residences Family!

We are currently recruiting for a Residential Concierge for the new Four Seasons Private Residences at 706 Mission Street.

Private Residences located in the heart of San Francisco’s vibrant Yerba Buena arts and cultural district at 706 Mission Street. Opened in early 2021, Four Seasons Private Residences at 706 Mission Street, San Francisco combines spacious living and distinctive elegance with legendary Four Seasons personalized services.

To learn more about Four Seasons Private Residences at 706 Mission Street, click here.

About the Position

Operating from the Residential Lobby, the Residential Concierge responds to a wide variety of homeowner requests by accurately assessing the resident’s needs and inquiries; offering personal recommendations and personalized touches to achieve maximum resident satisfaction while complying with all Four Seasons’ policies.

Main Duties and Responsibilities

• Respond to Resident support needs with the highest level of timeliness, hospitality and professionalism. Accommodating special requests whenever possible; resolves resident complaints; assists residents in all inquiries in connection with common area services, a la carte requests, etc. Responds to all resident requests in an accurate and timely manner making recommendations based on local knowledge and residence best practices.
• Ensure timely and quality-driven completion of service request through monitoring of HotSOS, follow up as appropriate.
• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner; stores and retrieves resident packages, groceries, luggage, dry cleaning and flowers. Coordinates with the valet for the retrieval of resident’s vehicles.
• https://careers.fourseasons.com/us/en/job/REQ10393302/Residential-Concierge