Job Description
At Fairmont, we create unforgettable experiences for our guests. As the Resort Activities Manager overseeing canoe, ski, and ice skate operations, you will play a pivotal role in delivering exceptional, safe, and seamless outdoor recreation services. You will be responsible for managing the daily operations of our rental facilities, maintaining equipment to the highest standards, and leading a guest-focused team that embodies the Fairmont brand.
Position Type: Permanent
Start Date: June 2025
- Oversee daily rental operations for canoeing (Spring/Summer), ski equipment, and ice skating (Fall/Winter).
- Monitor weather conditions and make sound judgement of pausing/closing operations in unsafe weather.
- Ensure all safety procedures and regulations are followed by team members and guests.
- Resolve guest concerns with care, professionalism, and prompt action, ensuring every guest leaves with a lasting impression.
- Hiring, coaching, developing, and performance managing the Resort Activities team
- Manage staff schedules and handle payroll processing.
- Improve service delivery by streamlining procedures and removing obstacles that hinders service
- Strong & effective communication with all other departments. Conducts and participates in monthly communication meetings.
- Oversee regular inspection and maintenance of all rental equipment to ensure safety and functionality.
- Maintain accurate inventory records and coordinate timely repair or replacement of damaged equipment.
- Ensure all waivers, liability forms, and rental documentation are properly completed and stored.
Qualifications
