Restaurant General Manager

Mandarin Oriental, Bangkok – For over 150 years, this legendary riverside hotel has welcomed travelers seeking exceptional luxury, style, and service. Recently reopened, the renovated River Wing enhances our iconic Thai-inspired elegance and resort-like serenity.

About the job

Based at the Mandarin Oriental, Bangkok within the Food and Beverage Department, Anne-Sophie Pic at Le Normandie’s Restaurant General Manager is responsible for excelling in fine dining service, team leadership and guest experience, ensuring world-class standards and operational excellence. The Restaurant General Manager reports to the Director of Food and Beverage.

Responsibilities:

• Maintain brand reputation through guest engagement, handling VIPs and media, resolving feedback gracefully and upholding the restaurant’s prestige.
• Lead and inspire the team to deliver seamless, exceptional service that reflects the culinary vision of Chef Anne-Sophie Pic and the Mandarin Oriental brand.
• Oversee all aspects of restaurant operations, ensuring Michelin Star standards in service, guest experience and team performance.
• Drive excellence in quality, efficiency and profitability while maintaining brand integrity.
• Collaborate with culinary and operations teams to enhance guest satisfaction, optimize efficiency and maintain financial sustainability.

As Restaurant General Manager, we expect you to have:

• 5–8 years in Michelin star or ultra-luxury restaurants, with at least 2–3 years in senior management.
• Cross-cultural & brand ambassador skills, bridges Chef Anne-Sophie Pic’s vision with Mandarin Oriental luxury standards and diverse clientele.
• Luxury guest experience focuses, resolves issues gracefully, delivers seamless, personalized service.
• Inspiring people, leaders, coaches, motivates and retains top talent under high-pressure, high-expectation environments.
• Operational & financial mastery, strong P&L control, cost optimization, forecasting and resource planning while sustaining excellence.
• Strategic innovators evolve guest experience and operations using data, feedback and market insight while protecting the brand’s prestige.
• Extensive experience in French fine dining and luxury hospitality; Frenchhttps://careers.mandarinoriental.com/jobs/restaurant-general-manager-anne-sophie-pic-at-le-normandie-bangkok-thailand-2497c343-5735-47b9-abfa-2a994da48d44