Restaurant General Manager

We are looking for a Restaurant General Manager at The Hoxton, Shepherd’s Bush in our Chet’s restaurant.

The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant – Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London.

Chet’s: A Thai-Americana spot combining the fragrant flavours and smoky textures of Thailand and the surrounding region with comforts from the classic American diner in the heart of Shepherd’s Bush.

What you’ll do…

• Lead a dynamic front of house team throughout Chet’s, Room Service, The Lobby and our events space, The Apartment
• Both guest and team experience will be at the heart of everything you do. You’ll lead your team by example, keeping them involved and motivated; helping them feel empowered and supported, confident in providing top Hox experiences for our guests and comfortable turning to you with questions
• Drive revenue through well planned and create initiatives and incentives, alongside a strong understanding of the guest booking and profiling system
• Have a firm grip on the P&L and take ownership over the costs of the restaurant business, always striving to find efficient solutions whilst keeping the quality high and the experience top notch
• Working closely with the Head Chef so that front of house and back of house are working smoothly, hand-in-hand

What we’re looking for…

• A track record of leading large teams in restaurants, kitchens and bars; you’re a natural at inspiring trust and bringing others along on a journey
• 2+ years’ experience in a similar restaurant management role in a busy, bustling environment
• Previous involvement in budgeting and forecasting, a strong understanding of the financial expectations of a successful restaurant and bar business
• An ability to manage the budget on a daily, weekly and monthly basis. You will be expected to report results with a granular understanding of the ongoing trends of the business to the Director of F&B
• Exceptional attention to detail in a fast-paced environment, juggling many things at once, but always dotting the i’s and crossing the t’s
• You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – you’re all about creating memorable experiences for others, be they guests or colleagues
• You’re not precious. We leave our egos at the door and help get shit done
• You’re up for doing things differently and trying (almost) everything once
• You want to be part of a team that works hard, supports each other and has fun along the wayhttps://careers.accor.com/global/en/job/restaurant-general-manager-chets-in-the-hoxton-shepherds-bush-london-united-kingdom-jid-100113