Restaurant Manager

Sheraton Suites Calgary Eau Claire is a uniquely managed Fairmont property within Accor; operating as a franchised Marriott property.

Sheraton Suites Calgary Eau Claire is Calgary’s all-suite urban retreat between downtown city life and the scenic Bow River. Designed for those in pursuit of adventure, joy and relaxation, our downtown located hotel is nestled between the urban vibes of a bustling city and the peaceful tranquillity of the Bow River and Prince’s Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of hospitality at Sheraton Suites Calgary Eau Claire as our new Restaurant Manager for Flower & Wolf. The Restaurant Manager plays a key role in leading the overall leadership, performance, and success of Flower & Wolf. This role leads the Front of House operation, providing direction, accountability, and support to the management team while driving exceptional guest experiences, team engagement, operational excellence, and financial performance. The Restaurant Manager is expected to lead by example, develop future leaders, and create a culture focused on hospitality, collaboration, and continuous improvement.

Key Responsibilities

Leadership & Team Development

• Provide overall leadership and direction for the Front of House team.
• Lead, coach, mentor, and develop Assistant Managers and team members to achieve operational and personal success.
• Establish clear expectations and hold leaders and team members accountable to service and performance standards.
• Support recruitment, onboarding, succession planning, and talent development initiatives.
• Promote a positive workplace culture that encourages engagement, teamwork, and professional growth.
• Lead management meetings and communicate operational priorities, business objectives, and performance expectations.

Operational Leadership & Guest Experience

• Maintain overall accountability for the daily operations of Flower & Wolf, ensuring efficiency and consistency in service delivery.
• Ensure all service, operational, health and safety, and brand standards are consistently executed.
• Champion the use of systems including OpenTable and Silverware POS to optimize operations and enhance the guest experience.
• Provide floor leadership presence during key service periods while supporting Assistant Managers in daily execution.
• Champion a culture of hospitality and service excellence throughout the venue.
• Monitor guest feedback, satisfaction scores, and online reputation metrics, implementing strategies that improve guest loyalty and satisfaction.
• https://careers.accor.com/global/en/job/restaurant-manager-in-eau-claire-calgary-calgary-canada-jid-99649