Restaurant Manager

Mandarin Oriental Savoy, Zurich is looking for a Restaurant Manager – Fine Dining to join our Orsini Team!

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Savoy, Zurich is located in the heart of the Old Town, in the main business center, close to the city’s leisure attractions and just a short walk from the shores of Lake Zurich. The Mandarin Oriental Savoy, Zurich has 80 guest rooms and suites and three dining venues, including an all-day dining restaurant, a specialty restaurant and a lobby lounge. The hotel is ideal for meetings and events with its newly renovated event facilities, including a grand historic ballroom.

About the job

Based at the Mandarin Oriental Savoy, Zurich within the Food & Beverage Department in Zurich, the Restaurant Manager – Fine Dining is responsible for leading the Orsini Service team to always provide impeccable service to guests. The Restaurant Manager – Fine Dining reports to the Assistant Director of Food & Beverage and Director of RB&E (Restaurants, Bars & Experiences).

As Restaurant Manager – Fine Dining you are responsible for the following duties: 

• Supporting and representing the Director of Food & Beverage for the service area in the absence and being the contact person for the Restaurant Team
• Creation and control of rosters and holiday planning
• Guaranteeing smooth and guest-oriented work processes in close cooperation with all the departments of the house
• Promoting the development of employees, conducting feedbacks and appraisal interviews
• Coordination of the daily restaurant work to ensure a smooth service process according to our quality standards
• Personal care and advice for our guests
• Ensuring guests satisfaction with the highest quality standards and professional handling of guest complaints
• Innovating and strategizing the guest service and sales opportunities
• Project and administrative task management
• https://careers.mandarinoriental.com/jobs/restaurant-manager-fine-dining-m-f-d-zurich-zurich-switzerland